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DELIVERY LEAD TIMES

Due to Covid 19 our delivery lead times have been extended from some of those stated on a number of our product pages.
The length of the delay and the product models affected vary. So please call or email us to obtain the latest delivery time information before placing an order.

0800 772 0936

Care Home Furniture: Delivery Information

Delivery Charges

FREE DELIVERY on ALL orders to all 'FULL Delivery Service' postcode areas. No minimum order value.
Delivery addresses in 'LIMITED Delivery Service' postcode areas may incur a delivery charge.

Delivery Areas

Our delivery service covers an extensive area of the UK mainland. However, we do not operate a FULL service to all UK postcodes. The FULL SERVICE delivery areas we cover differ between Cabinet and Upholstery products. Please refer to the Delivery tab on each product page to view delivery coverage.

A LIMITED delivery service may mean that we only deliver to a particular postcode area on an ad hoc basis; or that we can only make a  delivery via a national pallet transport service. A LIMITED delivery service may incur additional delivery charges. Please contact us if you wish to arrange a delivery to a LIMITED service postcode area.

You will not be able to complete your purchase online if your order contains an item that is for delivery to a LIMITED service postcode area. Please call us on 0800 772 0936  and we will assist you.

Delivery Service

Most products are large and heavy, and require careful handling. All deliveries are made using the factory's own transport with suitable vehicles and experienced furniture distribution staff. The only exception to this is the occasional use of a pallet delivery service. A pallet delivery service is only used to support the regular furniture van delivery service in exceptionally busy periods, or to provide extra coverage to areas outside our normal delivery catchment area.

Cabinet (Bedroom, Living and Challenging Behaviour) products and Upholstery (Lounge and Dining) products are dispatched from different warehouses. Orders with with items from both product groups may be delivered on different dates. Orders are not automatically completed on one delivery. We will contact you when your order, or each part thereof, is ready for dispatch, to advise a delivery date. 

Deliveries are made by a one-man furniture van delivery service. Deliveries will arrive between 8am-5pm Monday to Friday (unless otherwise arranged with our office), and are made to 'inside front/main door' based on wheelchair access to the premises. For access, handling and other logistical reasons we are are unable to deliver products to private residential addresses.

Delivery of the Goods shall be made to the Customer's designated shipping address. The Customer shall make all the necessary arrangements to take delivery of the Goods whenever they are tendered for delivery. Failed deliveries may incur extra re-delivery charges. 

We shall not be liable for any losses as a result of a delay in delivery of the goods. 

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